Healthcare Patient Portals
Scheduling, intake, and patient portals that work for the patients most likely to need them.
The patients most likely to need the portal are the ones it locks out.
Healthcare digital experiences concentrate exactly the barriers that matter most: multi-step intake forms, appointment schedulers, insurance selectors, and portals built on vendor platforms. The patient population also skews toward people with disabilities and older adults — the users least served by a keyboard trap or a 3:1 contrast ratio.
What's at stake: Beyond ADA exposure, Section 1557 of the Affordable Care Act reaches covered health programs and their digital services. And the practical cost is immediate: a patient who can't complete online intake becomes a phone call, a paper form, or a no-show.
This is you if
- Online scheduling or intake can't be completed with a keyboard alone
- The patient portal is a vendor product no one has accessibility-tested
- Forms report errors by color alone, or lose screen reader users at validation
- Telehealth sessions have no captioning path
What we actually do, in order.
Test the real journeys
Find care, book an appointment, complete intake, pay a bill, join a telehealth visit — audited end to end with assistive technology, not page by page.
Separate yours from theirs
A clear split between what your team can fix and what belongs to the portal or EHR vendor, with the vendor findings written as a formal, citable request.
Fix forms first
Labels, error identification, focus management, and timeout warnings. Forms are where healthcare accessibility fails and where remediation pays back fastest.
Give patients a path
An accessibility statement with a real contact and an accommodation route for anyone still blocked while remediation is underway.
Deliverables, not a status update.
- Accessible scheduling, intake, and payment journeys
- Documented vendor accessibility gaps with dated remediation commitments
- Fewer abandoned digital encounters falling back to staff-handled phone calls
- A published accessibility statement and accommodation process
Services this draws on
Industry context: Healthcare
Other situations we're brought in for.
E-Commerce & Retail
Making the path from product page to confirmed order work for every shopper — and closing the highest-litigation-risk gaps.
Read the use caseSaaS Vendors in Procurement Review
Producing a defensible VPAT and closing the gaps it exposes — before accessibility stalls the deal.
Read the use caseBanks, Credit Unions & Insurers
Account opening, online banking, and claims flows that hold up to both regulators and screen readers.
Read the use case