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Interactive Assessment

Process Score

Answer with one specific process in mind — onboarding, fulfillment, hiring, whatever's causing friction. Eight questions, honest answers, a plain-language read.

Prefer a checklist? Open the Business Process Assessment

Question 1 of 8

Is this process documented anywhere, or only known informally?

Question 2 of 8

Does the process depend on one specific person to function?

Question 3 of 8

How many handoffs between people or teams does it involve?

Question 4 of 8

Is there manual re-entry of data that already exists elsewhere?

Question 5 of 8

Can you produce reporting on this process without manual assembly?

Question 6 of 8

Have bottlenecks in this process been identified with any rigor?

Question 7 of 8

Would this process hold up if volume doubled?

Question 8 of 8

Is there a clear owner accountable for this process's performance?

Please answer every question to see your score.