Support Request

Tell us what is happening.

No account, no password. If the problem is that you cannot get into something, this form still works. You do not need to work out the severity — describe the problem and we will set it, and tell you what we set it to.

Your name

Email address We reply here, so check it is one you read.

Organization

Subject A short summary, for example “Agenda PDF not appearing on the Agenda Center”.

How urgent is it?

Your best guess is fine. We confirm the severity when we reply.

S1 — Site down The public site is unreachable, or there is a security incident. Response same business day, and as soon as we are notified outside hours. S2 — Major function broken A module fails: forms, agendas, alerts, or a payments link. Response 1 business day. S3 — Minor issue or content A display problem, a content fix, or a how-do-I question. Response 2 business days. S4 — Enhancement A new page, a new form, or a feature request. Response 3 business days.

What is happening? What you did, what you expected, and what happened instead. A page address helps. If you have a screenshot, send it by email once you have submitted and we will attach it.

This opens your email app with the request ready to send. Prefer to write it yourself? hello@limitedlime.com.

Site down right now?

If your public site is unreachable or you suspect a security incident, that is an S1. Use the direct contact in your agreement rather than waiting on this form — S1 is picked up as soon as we are notified, including outside business hours.

What happens next

We read it and reply within the response target for its severity
The reply confirms the severity we set, and why if we changed it
You get updates on the same thread until it is resolved
If we miss a target we say so rather than letting it slide

Targets, definitions and the full lifecycle are published on the support page.