Nonprofits & Membership Bodies
Donation flows, member portals and grant applications, on a budget that assumes none of this was coming.
The people you exist to serve are the people most likely to be excluded.
Nonprofits get reached from several directions at once: Section 504 if you take federal funding, Title III as a public accommodation, and increasingly grantmaker conditions that ask about accessibility directly. Meanwhile the website was built by a volunteer or a discounted agency, the donation form is a third-party embed, and there is no budget line for any of this.
What's at stake: For a disability-serving organization an inaccessible site is an existential credibility problem, not a compliance one. For everyone else it is still a donor you cannot take money from and a member who cannot renew.
This is you if
- The donation form is an embedded widget nobody has tested
- Event registration and grant applications run on separate platforms
- Annual reports and impact PDFs are designed for print and posted as-is
- A funder has started asking about accessibility in reporting
What we actually do, in order.
Protect the income paths
Donate, become a member, register for an event, renew. These are audited and fixed first because they are the ones that convert.
Scope to the budget honestly
Most nonprofits cannot absorb a full programme. We sequence so that a small first phase removes the barriers that actually block people, and say plainly what is deferred.
Handle the embeds
Donation, ticketing and CRM widgets are usually the worst offenders and the least within your control. We test them, escalate to the vendor, and identify accessible alternatives where escalation fails.
Make the reporting defensible
A written policy, an accessibility statement and evidence of testing, in a form that satisfies a grantmaker's question without overstating where you are.
Deliverables, not a status update.
- Accessible donation, membership and registration journeys
- Third-party widget risk identified and addressed
- A funder-ready accessibility position backed by evidence
- A phased plan that fits an actual budget
Services this draws on
Industry context: Nonprofits
Other situations we're brought in for.
Hotels & Restaurants
Reservation systems, accessible room information and the image-only menu — one of the most-litigated corners of Title III.
Read the use caseInsurance Carriers & Brokers
Quoting journeys, claims submission and policy documents, where a barrier has a direct financial consequence.
Read the use caseTransit Authorities
Trip planners, real-time arrivals, fare payment and service alerts — for an agency that is a special district under Title II.
Read the use case